I want to thank Wicker Paradise for a very professional and timely experience with an internet order. Your support, ease of access, quick response, accurate ordering process, and reasonable price structure are unsurpassed by even the largest of internet operators. I chose to purchase based on the ability to talk to an individual and the very competitive price for the beautiful wicker rocking chair. I found out almost immediately that a family owned and run business is the way to go. First, you chose to ship the Chair and the Cushions separately to ensure delivery before Christmas. It worked perfectly: cushions came a week ahead of the wicker chair, but clearly would not have arrived in time if you had to wait on the factory to ship together.
Then when the chair arrived with some damage that was hidden and clearly done at the factory, you took the lead in addressing replacement by the factory. The replacement came in perfect condition and the same day you issued a call tag for FEDEX return of the old item. When FEDEX was slow in pickup, you called directly to the local terminal, multiple times, to ensure pickup. Finally, you called me directly to let me know the wicker chair had been picked up. Wow… that is personal service! Thanks again to Elana and all the family at Wicker Paradise for a very professional experience. We just love the wicker chair! It looks great in the Florida sun.
Cheers, Dale P West Palm Beach, FL